Add Your Heading Text Here

Privacy Policy for REoptimizer®

Effective Date: Jan 1, 2026
Last Updated: Feb 26, 2026

  1. Introduction

Welcome to REoptimizer® (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal and corporate data is handled securely. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://reoptimizer.ai) or use the REoptimizer® web application and related services (collectively, the “Service”).

By accessing or using the Service, you agree to the practices described in this Privacy Policy.

  1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you or your company (“Personal and Corporate Information”). This includes:

  • Account & Profile Information: When you register for an account, we collect your name, business email address, phone number, company name, job title, and password.
  • Billing Information: If you purchase a subscription, our third-party payment processors collect necessary billing details, such as credit card information and billing addresses.
  • Customer & Portfolio Data: Information you upload or input into the platform, including commercial real estate lease agreements, property data, financial metrics, stacking plans, and location details.
  • AI Interaction Data: Text, queries, or documents submitted to our AI-integrated features for real-time assistance, natural language questioning, or strategic recommendations.
  • Automatically Collected Usage Data: We collect certain information automatically when you use the Service, including your IP address, browser type, operating system, device information, pages viewed, and the dates/times of your visits. We use cookies and similar tracking technologies to gather this data.
  1. How We Use Your Information

We use the collected information for the following purposes:

  • Providing the Service: To operate, maintain, and deliver the core functionalities of the REoptimizer® platform, including lease administration, mapping, and reporting.
  • AI Processing & Optimization: To process your portfolio data and queries through our AI algorithms to generate actionable insights, location rankings, and strategic recommendations. (Note: We do/do not use your private portfolio data to train our foundational AI models).
  • Communication: To send you administrative emails, key date notifications, billing reminders, and customer support responses.
  • Improvement & Analytics: To analyze usage trends, troubleshoot issues, and improve the user experience and features of the Service.
  • Security & Compliance: To monitor for fraudulent activity, ensure enterprise-level data protection, and comply with legal obligations.
  1. How We Share Your Information

We do not sell your personal or corporate data. We may share your information only in the following situations:

  • Service Providers: We share data with trusted third-party vendors who assist us in operating the platform (e.g., cloud hosting providers like AWS/Azure, payment processors, and third-party AI API providers). These parties are bound by strict confidentiality agreements.
  • Business Transfers: If REoptimizer® is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose information if required to do so by law, court order, or governmental request, or to protect the rights, property, or safety of REoptimizer®, our users, or others.
  1. Data Security

We take the security of your commercial real estate data seriously. REoptimizer® implements enterprise-level security measures, including encryption in transit and at rest, secure socket layer (SSL) technology, and routine security audits, to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

  1. Your Data Rights and Choices

Depending on your location, you may have the following rights regarding your data:

  • Access & Portability: You can request a copy of the personal data we hold about you.
  • Correction & Deletion: You can request that we correct inaccurate data or delete your personal data, subject to certain exceptions (such as active billing cycles or legal retention requirements).
  • Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in those emails.

To exercise these rights, please contact us using the information provided below.

  1. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by REoptimizer®. We are not responsible for the privacy practices or the content of those third-party sites.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the “Effective Date.”

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

REoptimizer®
Email: support@reoptimizer.ai
Phone: 631-396-0000